I gave up on Google yesterday, when I tried to log-in to my account, from home, with the correct username and password, and they decided to lock me out. They said it was a 'new location', and to recover, I needed to know the answer to my 5 year old security question. That wasn't possible, so the other option was entering the month my account was created. The month? I can narrow it down to a 3 year window at best. Needless to say, recovery failed, and I can no longer access my account, because Google just decided I'm not me.
Another lesson people need to learn is to keep their security information up to date! Google (and others) periodically prompt you to do this. I suppose it gets treated much like regularly changing your password though..
Saying that, I'm sorry to hear you got locked out! How inconvenient.
I have my passwords secure, and use Keepass. The database is backed up on my Truecrypt external drives, in case my laptop is stolen, and I lose the database file.
I figure my job is to protect my username and password, so that's exactly what I do, secure them, and have backups. What I don't expect is getting locked out of my account when I have the valid username and password to login. Also, Google provides zero support. I generate them at least $20k a year in profits off advertising, and I lose my Gmail account for no reason. Anyway, I'm done with them, and switching to alternatives.
