> The important thing for all of us to remember, is that in any given conversation we may be idiot.

Alternative take, particularly pertinent to this situation:

The person handling twitter is not a technical person, but a customer support person who handles hundreds of dumb questions, day in, day out, from customers who have no clue what they're doing but will often throw technical terms around.

Expecting solid technical answers from a general twitter account for a business is beyond absurd.